A Library of Good Ideas

A Library of Good IdeasIn 2010, the administrators of the Deschutes Public Library system, in the beautiful high desert region of central Oregon, had a great idea. As part of their extensive research about their patrons’ library use and needs, they would also film some Q & As with community residents about the library. For Todd Dunkelberg, the director of the six-branch Deschutes (sounds like de-shoots) libraries, the results were a wake-up call about the library’s visibility and familiarity. “People felt guilty about not knowing about their library,” he told me.

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