US government joins Yelp for citizen feedback

US government agencies crafted an agreement with review site Yelp to engage with citizens as part of an effort to improve serviceIt turns out they really want feedback, and have crafted an agreement with popular review site Yelp to engage with citizens about quality of services. Under the agreement unveiled this week, US government entities, such as the White House and the Transportation Security Administration (TSA), will be able to join the review website as part of an effort to improve service. While Yelp users have long been able to post reviews of government services, the new agreement allows federal agencies and offices to establish their own Yelp pages, read and respond to reviews and incorporate feedback into service improvements.

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